Returns and Refund Policy

Our Company policy is to keep our customers happy and to offer all our customers a hassle-free refund policy. If you are not totally happy with an item, with the exception of earrings ( due to hygiene reasons), all items are eligible for a refund or exchange within 28 days making shopping with us at Jewellery Bee simple and hassle free.

Returning an item?

Please download our returns form here in Word format or PDF format if you prefer to print the form and complete by hand.

Items should be returned back to us in an un-worn condition along with any labels or security tags that were dispatched with the item. When returning your items back to us, we suggest that you use a tracked delivery method such as the Royal Mail and keep the proof of posting receipt. Postage costs are your responsibility.

When returning order to us of over £50 we recommend Royal Mail Special Delivery where you are able to insure yourselves against any loss.

Please return your item to:

Jewellery Bee
11 St Cross Street
London
EC1N 8UB

Once your item has been received at Jewellery Bee it will be checked to ensure that the item is unworn. We will then process your refund for the item which should usually clear into your bank no later than within 2-3 working days.

Faulty Goods / Our Guarantee

All items are carefully checked to ensure that they are not damaged prior to dispatching. Should your item arrive damaged we will be happy to replace it if possible, however please be aware that some pieces are unique and will only be available for full refund.

If a refund is needed this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original item/s has been received and checked by us here.

The cost of returning your item is your responsibility; however on inspection we will refund your postage costs, providing the goods are found to be faulty.


Free Delivery with all orders over £50

Our Guarantees

Each ring in our Jewellery Bee collection is hand polished to perfection ensuring that the items is free from any scratches and arrives to you in an almost brand-new condition. Our work shop in Hatton Garden is known for its attention to detail and here you will find each ring, earrings, chain or pendent is re-furbished to the highest of standards. Each item in our Jewellery Bee collection is guaranteed to be shiny, sparkly and the loveliest of qualities.

We want you to feel confident about buying second-hand gold jewellery at Jewellery Bee so we provide the following guarantees:

UK HALLMARKED

This hallmark provides you a worldwide accepted guarantee of the carat of your item.

OUR COLLECTION

Everything is photographed in HD for you so you can get the clearest view of our stock.

28-DAY RETURNS

If you are not totally happy with an item, return it within 28 days for a refund or exchange.

LOWEST PRICES

Gram for gram you won't find a better priced product than here at Jewellery Bee.